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General Introduction

What is WhautoChat?​

WhautoChat is a powerful omni-channel chat automation platform that brings together WhatsApp, Instagram, Telegram, Messenger, and Live Chat into one unified inbox. Designed for small teams and growing businesses, it makes it easy to manage conversations, automate responses, and engage customers - all from a single dashboard.

With support for AI-powered bots, broadcast messaging, and automations, WhautoChat helps you streamline communication and stay responsive without the complexity or clutter.

Key Features Overview​

  • Unified Team Inbox – View and manage customer chats from multiple channels in one place.
  • AI & Rule-Based Chatbots – Automate FAQs, lead capture, and routing with custom or GPT-powered bots.
  • Segmented Broadcasts – Send targeted messages to specific customer groups across channels.
  • Automations – Set up auto-replies, follow-ups, and routing workflows to save time and reduce manual work.
  • Channel Integrations – Seamlessly connect WhatsApp, Instagram, Telegram, Messenger, and Live Chat.

Cloud vs Self-Hosted: Which Should You Choose?​

WhautoChat offers two flexible deployment options-Cloud-Hosted and Self-Hosted-to match your team’s technical needs, compliance requirements, and budget.

Cloud-Hosted (Fully Managed)​

The Cloud-Hosted version is the fastest and most convenient way to get started. It’s fully managed, secure, and designed for businesses that prefer a hands-off approach. You get the benefit of infrastructure managed by professionals, automatic updates, and built-in support-so you can focus entirely on your customers.

Benefits:

  • Quick and hassle-free setup
  • Secure, monitored infrastructure with automatic patches
  • High uptime, regular backups, and maintenance included
  • Ongoing support from the WhautoChat team

Best for: Teams that want a reliable, worry-free solution with minimal operational overhead.

Self-Hosted (Deploy on Your Own Server)​

The Self-Hosted version is ideal for businesses that require advanced control over data, infrastructure, and compliance. You can tailor the deployment to match your internal policies, security requirements, or regional data residency needs.

This option comes with a one-time license, and your only recurring cost is the server-starting from as low as $5/month on platforms like Hetzner.

Benefits:

  • Avoid monthly SaaS fees-just pay for hosting
  • Full control over infrastructure and access policies
  • Enhanced flexibility to implement your own security practices
  • Adaptable to specific compliance or regulatory needs (e.g. GDPR, HIPAA, PDPA)

Best for: Teams with in-house technical expertise that want more control, customization, and ownership of their setup.

Need Help?

If you have any questions or need support, feel free to reach out to us!