# WhautoChat Help Center

> WhautoChat is an omnichannel chat automation platform that unifies WhatsApp, Instagram, Messenger, Telegram, and Live Chat into one team inbox. It offers AI chatbots, broadcast messaging, drip campaigns, automations, and a REST API. Available as a cloud SaaS or self-hosted (Business and Reseller SaaS licenses).

## Getting Started

- [Sign Up & Set Up Account](https://help.whauto.chat/cloud-version/getting-started/how-to-sign-up-and-set-up-account/): Create your WhautoChat account and complete initial setup.
- [Understanding the Dashboard](https://help.whauto.chat/cloud-version/getting-started/understanding-the-dashboard/): Navigate workspaces, channels, contacts, and automations.
- [User Roles & Permissions](https://help.whauto.chat/cloud-version/getting-started/user-roles-and-permissions/): Owner, Administrator, and Staff roles with granular access controls.

## Communication Channels

- [Connect WhatsApp](https://help.whauto.chat/cloud-version/getting-started/communication-channels/whatsapp/whatsapp/): WhatsApp Business API integration via Embedded Signup.
- [Meta Business Verification](https://help.whauto.chat/cloud-version/getting-started/communication-channels/whatsapp/meta-verification/): Verify your business with Meta for WhatsApp API access.
- [WhatsApp Business Profile](https://help.whauto.chat/cloud-version/getting-started/communication-channels/whatsapp/whatsapp-profile/): Configure profile photo, description, address, and website.
- [WhatsApp Display Name](https://help.whauto.chat/cloud-version/getting-started/communication-channels/whatsapp/whatsapp-display-name/): Change your WhatsApp Business display name.
- [WhatsApp Payment Method](https://help.whauto.chat/cloud-version/getting-started/communication-channels/whatsapp/whatsapp-payment-method/): Add or update Meta WhatsApp billing payment method.
- [WhatsApp Message Templates](https://help.whauto.chat/cloud-version/getting-started/communication-channels/whatsapp/whatsapp-template-message/): Create, manage, and get approval for message templates.
- [Connect Instagram](https://help.whauto.chat/cloud-version/getting-started/communication-channels/instagram/): Integrate Instagram Business DMs into the team inbox.
- [Connect Facebook Messenger](https://help.whauto.chat/cloud-version/getting-started/communication-channels/messenger/): Link Facebook Page for Messenger conversations.
- [Connect Telegram](https://help.whauto.chat/cloud-version/getting-started/communication-channels/telegram/): Create a Telegram bot and connect it to WhautoChat.
- [Add Live Chat Widget](https://help.whauto.chat/cloud-version/getting-started/communication-channels/livechat/): Install a branded chat widget on your website.

## Core Features

- [Omnichannel Team Inbox](https://help.whauto.chat/cloud-version/core-features/omnichannel-inbox/): Unified inbox for all channels with assignment, filtering, and resolution.
- [AI Chatbot Setup](https://help.whauto.chat/cloud-version/core-features/chatbots-setup/): Pre-built AI chatbots for customer service and lead qualification.
- [Contacts Management](https://help.whauto.chat/cloud-version/core-features/contacts/): Add, import, delete, and block contacts.
- [Segmentation & Broadcasts](https://help.whauto.chat/cloud-version/core-features/segmentation-and-broadcasts/): Create segments and send targeted bulk messages.
- [Drip Campaigns](https://help.whauto.chat/cloud-version/core-features/drip-campaign/): Automate message sequences over time for lead nurturing.
- [Automation Rules](https://help.whauto.chat/cloud-version/core-features/automations/): Trigger-Condition-Action rules for chat routing, tagging, and responses.
- [Canned Responses](https://help.whauto.chat/cloud-version/core-features/canned-responses/): Reusable message templates for quick replies.
- [CSAT Score](https://help.whauto.chat/cloud-version/core-features/csat-score/): Measure customer satisfaction with automated surveys.
- [Notifications & Push Alerts](https://help.whauto.chat/cloud-version/core-features/notifications-and-push-alerts/): Configure desktop and mobile push notifications.
- [Marketing Opt-Out](https://help.whauto.chat/cloud-version/core-features/marketing-opt-out-management/): Automated STOP keyword unsubscribe management.

## Account & Billing

- [Profile & Preferences](https://help.whauto.chat/cloud-version/account-management/profile-and-preferences/): Manage profile settings and notification preferences.
- [Add Team Members](https://help.whauto.chat/cloud-version/account-management/adding-team-members/): Invite and manage team members in your workspace.
- [Reset Password](https://help.whauto.chat/cloud-version/account-management/forgot-password/): Reset your WhautoChat account password.
- [Data Privacy & Security](https://help.whauto.chat/cloud-version/account-management/data-privacy-and-security/): EU data centers, encryption, WAF, and access controls.
- [Subscription Plans](https://help.whauto.chat/cloud-version/billing-and-plans/understanding-subscription-plans/): Starter, Growth, Business, and Enterprise plan comparison.
- [Upgrade/Downgrade Plan](https://help.whauto.chat/cloud-version/billing-and-plans/how-to-upgrade-downgrade-plan/): Change your subscription tier from the dashboard.

## Integrations & API

- [OpenAI Integration](https://help.whauto.chat/cloud-version/integrations/openai/): Connect OpenAI for AI-powered chatbots.
- [Webhooks](https://help.whauto.chat/cloud-version/integrations/webhooks/): Real-time event notifications for contacts, messages, and conversations.
- [REST API Overview](https://help.whauto.chat/cloud-version/integrations/rest-api/): Authentication, base URL, and API usage guide.
- [Contacts API](https://help.whauto.chat/cloud-version/integrations/rest-api/endpoints/contacts/): CRUD operations for contacts.
- [Messages API](https://help.whauto.chat/cloud-version/integrations/rest-api/endpoints/messages/): Send WhatsApp text, media, and template messages.
- [Broadcast API](https://help.whauto.chat/cloud-version/integrations/rest-api/endpoints/broadcast/): Trigger bulk messaging campaigns.
- [Contact Tag API](https://help.whauto.chat/cloud-version/integrations/rest-api/endpoints/contact-tag/): Manage tags for segmentation.
- [Segment API](https://help.whauto.chat/cloud-version/integrations/rest-api/endpoints/segment/): Create and manage contact segments.
- [WhatsApp Templates API](https://help.whauto.chat/cloud-version/integrations/rest-api/endpoints/whatsapp-templates/): Manage WhatsApp message templates.
- [Webhooks API](https://help.whauto.chat/cloud-version/integrations/rest-api/endpoints/webhooks/): Configure webhook endpoints.
- [Staff API](https://help.whauto.chat/cloud-version/integrations/rest-api/endpoints/staff/): Manage workspace staff and permissions.
- [Workspace API](https://help.whauto.chat/cloud-version/integrations/rest-api/endpoints/workspace/): Access workspace-level settings.

## Troubleshooting & FAQs

- [Check Failed WhatsApp Contacts](https://help.whauto.chat/cloud-version/whautochat-faqs/check-failed-whatsapp-contacts/): Find and troubleshoot undeliverable contacts.
- [WhatsApp Message Delivery Issues](https://help.whauto.chat/cloud-version/whautochat-faqs/whatsapp-message-delivery-issues/): Troubleshoot template message delivery failures.
- [Delete WhatsApp Business API Number](https://help.whauto.chat/cloud-version/whautochat-faqs/delete-whatsapp-business-api-number/): Safely remove a WABA number from Meta.
- [WhatsApp Account Disabled](https://help.whauto.chat/cloud-version/whautochat-faqs/whatsapp-account-diasbled/): Recover a banned or disabled WhatsApp Business API account.
- [Frequent Logout Issue](https://help.whauto.chat/cloud-version/whautochat-faqs/whautochat-frequently-logout/): Single-session security policy explanation.
- [General FAQ](https://help.whauto.chat/faq/): Common questions about WhautoChat.

## Self-Hosted: Business License

- [Introduction](https://help.whauto.chat/self-hosted-version/introduction/): Overview of Business vs Reseller SaaS licensing.
- [System Requirements](https://help.whauto.chat/self-hosted-version/business/system-requirements/): CPU, RAM, storage, and OS specs.
- [Create Your Instance](https://help.whauto.chat/self-hosted-version/business/create-your-instance/): Set up your cloud server instance.
- [DNS Configuration](https://help.whauto.chat/self-hosted-version/business/dns-configuration/): Configure A records and domain pointing.
- [Installation](https://help.whauto.chat/self-hosted-version/business/installation/): Deploy with Docker step by step.
- [Meta Configuration](https://help.whauto.chat/self-hosted-version/business/meta-configuration/): Set up Meta app for WhatsApp Cloud API.
- [SMTP Configuration](https://help.whauto.chat/self-hosted-version/business/smtp-configuration/): Configure email delivery.
- [File Storage](https://help.whauto.chat/self-hosted-version/business/file-storage-configuration/): Set up S3 or local storage.

## Self-Hosted: Reseller SaaS License

- [System Requirements](https://help.whauto.chat/self-hosted-version/reseller-saas/system-requirements/): Server specs for multi-tenant deployment.
- [Create Your Instance](https://help.whauto.chat/self-hosted-version/reseller-saas/create-your-instance/): Set up your SaaS cloud instance.
- [DNS Configuration](https://help.whauto.chat/self-hosted-version/reseller-saas/dns-configuration/): Wildcard domains and subdomain routing.
- [Installation](https://help.whauto.chat/self-hosted-version/reseller-saas/installation/): Multi-tenant white-label deployment.
- [SMTP Configuration](https://help.whauto.chat/self-hosted-version/reseller-saas/smtp-configuration/): Email delivery for tenant workspaces.
- [File Storage](https://help.whauto.chat/self-hosted-version/reseller-saas/file-storage-configuration/): S3-compatible storage for tenants.
- [WhatsApp Configuration](https://help.whauto.chat/self-hosted-version/reseller-saas/whatsapp-configuration/): WhatsApp Cloud API for resellers.
- [Messenger Configuration](https://help.whauto.chat/self-hosted-version/reseller-saas/messenger-configuration/): Facebook Messenger for tenant workspaces.
- [Instagram Configuration](https://help.whauto.chat/self-hosted-version/reseller-saas/instagram-configuration/): Instagram DM for tenant workspaces.
- [App Branding](https://help.whauto.chat/self-hosted-version/reseller-saas/app-branding/): White-label logos, colors, and app name.
- [Meta App Review](https://help.whauto.chat/self-hosted-version/reseller-saas/meta-app-review/): Submit Meta app for API permissions.
- [Post-Installation](https://help.whauto.chat/self-hosted-version/reseller-saas/post-installation-activities/): Admin setup and launch preparation.
- [ZeroBounce Configuration](https://help.whauto.chat/self-hosted-version/reseller-saas/zero-bounce-configuration/): Email validation integration.
- [Stripe Payment Gateway](https://help.whauto.chat/self-hosted-version/reseller-saas/payment-gateways/stripe-configuration/): Subscription billing with Stripe.
- [Chargebee Payment Gateway](https://help.whauto.chat/self-hosted-version/reseller-saas/payment-gateways/chargebee-configuration/): Subscription management with Chargebee.

## Whitelabel Mobile App

- [Pre-Requisites](https://help.whauto.chat/self-hosted-version/reseller-saas/whitelabel-mobile-app/pre-requisites/): Requirements for building a branded mobile app.
- [Step 1: Create Accounts](https://help.whauto.chat/self-hosted-version/reseller-saas/whitelabel-mobile-app/step-1-create-accounts/): Apple Developer and Google Play Console setup.
- [Step 2: OneSignal Configuration](https://help.whauto.chat/self-hosted-version/reseller-saas/whitelabel-mobile-app/step-2-onesignal-configuration/): Push notification setup.
- [Step 3: Apple Configuration](https://help.whauto.chat/self-hosted-version/reseller-saas/whitelabel-mobile-app/step-3-apple-configuration/): iOS certificates and provisioning.
- [Step 4: Google Configuration](https://help.whauto.chat/self-hosted-version/reseller-saas/whitelabel-mobile-app/step-4-google-configuration/): Android signing and Firebase setup.
- [Step 5: Prepare Assets](https://help.whauto.chat/self-hosted-version/reseller-saas/whitelabel-mobile-app/step-5-prepare-assets/): App icons, splash screens, and branding.
- [Step 6: Submit Build](https://help.whauto.chat/self-hosted-version/reseller-saas/whitelabel-mobile-app/step-6-submit-build/): Submit build request with all configs.
- [Step 7: Store Listings](https://help.whauto.chat/self-hosted-version/reseller-saas/whitelabel-mobile-app/step-7-store-listings/): App Store and Play Store metadata.
- [Step 8: App Store Submission](https://help.whauto.chat/self-hosted-version/reseller-saas/whitelabel-mobile-app/step-8-app-store-submission/): Submit iOS app to Apple.
- [Step 9: Play Store Submission](https://help.whauto.chat/self-hosted-version/reseller-saas/whitelabel-mobile-app/step-9-play-store-submission/): Submit Android app to Google.
- [Step 10: Test Push Notifications](https://help.whauto.chat/self-hosted-version/reseller-saas/whitelabel-mobile-app/step-10-testing-push-notifications/): Verify OneSignal push delivery.

## Self-Hosted FAQs

- [Access Admin Dashboard](https://help.whauto.chat/self-hosted-version/self-hosted-faqs/how-to-access-the-admin-dashboard/): Login URL and admin panel access.
- [Revert Deleted Customer Account](https://help.whauto.chat/self-hosted-version/self-hosted-faqs/how-to-revert-a-deleted-customer-account/): Restore a deleted tenant account.
- [Update App Branding](https://help.whauto.chat/self-hosted-version/self-hosted-faqs/how-to-update-app-branding/): Change logos and colors post-install.