Connect your Instagram Business account to manage DMs directly inside WhautoChat – along with WhatsApp, Messenger, Telegram, and LiveChat – in a single Team Inbox.
⚠️ Before You Begin
Make sure the following settings are in place before connecting:
- Instagram Business Account
- Switch your personal account to a Professional account and select Business as the type.
- Instagram–Facebook Page Link
- Your Instagram account must be linked to a Facebook Page.
- Enable Message Access on Instagram
- Go to Settings and Privacy → Messages and Story Replies
- Open Message Controls, scroll down and Enable “Allow access to Messages”
🔗 Steps to Connect Instagram
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Log in to WhautoChat
- Go to the WhautoChat app and log in with your credentials.
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Navigate to Integrations
- Click on the Integration menu from the sidebar.
- Select the Instagram Connect option.
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Click “Connect with Instagram”
- A popup will appear to log in to your Facebook account (linked with your Meta Business).
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Select Your Facebook Page
- Choose the Facebook page linked to your Instagram account (e.g. ABC Business), then click Next.
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Select Your Meta Business
- Choose the Meta Business Account your Facebook Page and Instagram are linked to (e.g. ABC Business).
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Select Instagram Account
- Choose your Instagram Business Account (e.g. abc_business_new) and click Next.
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Save the Setup
- Click Save. Within a few seconds, the integration status will show as Connected.
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Finalize the Settings
- Click “Go To Instagram Settings”, select your Instagram page, and click Connect Page to complete the integration.
success
✅ You’re Done!
Your Instagram is now connected to WhautoChat.
Send a test message to confirm everything works.
💬 Need Help?
Reach out to our support team anytime – we’re here to help you connect smoothly. [email protected]
For detailed troubleshooting, refer to our Troubleshooting or contact support.