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Webhooks

Webhooks allow you to send real-time data from WhautoChat to external applications when specific events occur - no need for manual updates or polling.

✅ General Use Cases​

Below are the available webhook event types:

👥 Contacts​

  • Contact Created: Triggered when a new contact is created.
  • Contact Tag Added: Triggered when a tag is added to a contact.
  • Contact Tag Removed: Triggered when a tag is removed from a contact.

💬 Incoming & Outgoing Messages​

Applies to WhatsApp, Instagram, Messenger, Telegram, and Live Chat:

  • Incoming Message: Triggered when a new message is received from a user.
  • Outgoing Message: Triggered when a new message is sent to a user.

⚙️ How to Set Up Webhooks​

There are two ways to configure webhooks in WhautoChat:

Method 1: Quick Setup – New Webhook​

  • ⚠️ You can configure up to 5 webhooks; each can listen to multiple selected events.
  • Only HTTP POST requests are supported. Payload customization is not available in this method.

Steps:

  1. Open the WhautoChat app, go to the Integration menu, and select Webhooks Connect.
  2. Click the New Webhook button.
  3. Fill in the following:
    • Webhook Name (e.g., Contact Created)
    • Server URL: Where the webhook payload will be sent
    • Events to Track: Select one or more events (e.g., Contact Created)
  4. Click Save to finish the setup.

Method 2: Advanced Setup – Customized Payload via Automation​

  • ✅ This method supports full payload customization, dynamic variables, and custom headers using RESTful endpoints.

Steps:

  1. Go to the Automation menu → Click Add Rule → Choose Create Rule from Scratch.
  2. Set the trigger (e.g., When a Contact is created).
  3. (Optional) Click Add Condition to filter the trigger logic.
  4. Choose an Action: Select Send Webhook by WhautoChat.
  5. Fill out the Webhook Configuration:
    • Request Method: Select POST
    • URL: Enter your webhook receiver endpoint
    • Payload: Customize the JSON payload using dynamic variables (#) from WhautoChat
    • Headers: Use the default header or click Add Header to include custom headers
  6. Click Send Test Webhook to test your setup.
  7. Click Save once done.

🧪 How to Test Webhooks​

Testing is critical before going live. Here’s how to do it:

  1. Visit https://requestbin.com and sign up.
  2. Click Create Request Bin to generate a test webhook URL.
  3. Copy the generated Request URL and paste it into your Webhook setup in WhautoChat (Step 5 above).
  4. Trigger the automation (e.g., create a new contact).
  5. Return to RequestBin and inspect the incoming test payload.
  6. Once verified, click Save in WhautoChat.

The Request URL is your endpoint that listens to real-time events from WhautoChat. Use services like RequestBin (Pipedream) for testing, or connect your live system directly.

💬 Need Support?

Having trouble configuring or testing webhooks? Contact our support team at [email protected] - we're here to help.

For detailed troubleshooting, refer to our FAQ or contact support.