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Webhooks

Webhooks allow you to send real-time data from WhautoChat to external applications when specific events occur - no need for manual updates or polling.

✅ General Use Cases​

Below are the available webhook event types:

👥 Contacts​

  • Contact Created: Triggered when a new contact is created.
  • Contact Tag Added: Triggered when a tag is added to a contact.
  • Contact Tag Removed: Triggered when a tag is removed from a contact.

💬 Incoming & Outgoing Messages​

Applies to WhatsApp, Instagram, Messenger, Telegram, and Live Chat:

  • Incoming Message: Triggered when a new message is received from a user.
  • Outgoing Message: Triggered when a new message is sent to a user.

⚙️ How to Set Up Webhooks​

There are two ways to configure webhooks in WhautoChat:

Method 1: Quick Setup – New Webhook​

  • ⚠️ You can configure up to 5 webhooks; each can listen to multiple selected events.
  • Only HTTP POST requests are supported. Payload customization is not available in this method.

Steps:

  1. Open the WhautoChat app, go to the Integrations menu, and click Connect (or Edit Setup) on the Webhooks card.
  2. Click the New Webhook button.

Webhooks page with the New Webhook button

  1. Fill in the following:
    • Name (e.g., Contact Created)
    • Server URL: Where the webhook payload will be sent
    • Events: Select one or more events (e.g., Contact Created)
    • Active: Turn it on
    • Headers: Keep the default Content-Type header or click Add Header to add your own
  2. Click Save to finish the setup.

Webhook Configuration with the name, server URL, events and Save button

Method 2: Advanced Setup – Customized Payload via Automation​

  • ✅ This method supports full payload customization, dynamic variables, and custom headers using RESTful endpoints.

Steps:

  1. Go to the Automations menu → Click Add Rule → Choose Create rule from scratch.
  2. Set the trigger (e.g., When a Contact is created).
  3. (Optional) Click Add Condition to filter the trigger logic.
  4. Click Add Action and select Send Webhook.
  5. Fill out the Webhook Configuration:
    • HTTP Method: Select POST
    • Server URL: Enter your webhook receiver endpoint (HTTPS only)
    • Payload: Customize the JSON payload using dynamic variables (#) from WhautoChat, for example {{contact.name}}
    • Headers: Use the default header or click Add Header to include custom headers
  6. Click Send Test Webhook to test your setup.
  7. Click Save once done.

Send Webhook action with the HTTP method, server URL, JSON payload and headers

🧪 How to Test Webhooks​

Testing is critical before going live. Here’s how to do it:

  1. Visit https://requestbin.com and sign up.
  2. Click Create Request Bin to generate a test webhook URL.
  3. Copy the generated Request URL and paste it into your Webhook setup in WhautoChat (Step 5 above).
  4. Trigger the automation (e.g., create a new contact).
  5. Return to RequestBin and inspect the incoming test payload.
  6. Once verified, click Save in WhautoChat.

The Request URL is your endpoint that listens to real-time events from WhautoChat. Use services like RequestBin (Pipedream) for testing, or connect your live system directly.

💬 Need Support?

Having trouble configuring or testing webhooks? Contact our support team at [email protected] - we're here to help.

For detailed troubleshooting, refer to our FAQ or contact support.