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OpenAI Integration with WhautoChat

Enable powerful AI capabilities like smart customer support and lead qualification by connecting your OpenAI account to WhautoChat.

🔧 Step-by-Step: Connect OpenAI to WhautoChat

Login to WhautoChat
Go to the WhautoChat app, navigate to the Integrations menu, and click Connect on the OpenAI card.

Integrations page with Connect on the OpenAI card

Access OpenAI Platform
Visit https://platform.openai.com/ and log in or sign up for a new account.

Sign Up Steps (if creating a new account):

  • Click Sign Up and enter your details (email, name, etc.).
  • Verify your phone number via WhatsApp or SMS.
  • Create your Organization and Project by entering the required information.

Set Up Billing

  • Click the Settings icon on the top-right corner.
  • On the left menu, select Billing → Overview, then click Add Payment Details.
  • Enter your card details, name, and billing address to complete the setup.

Generate Your API Key

  • Go to the API Keys section in the left menu.
  • Click Create New Secret Key, give it a name (e.g., WhautoChat), and click Create.
  • Copy the API key immediately (it won’t be shown again).

Paste API Key in WhautoChat

  • Go back to the OpenAI Integration section in WhautoChat.
  • Paste your API key in the API Secret Key field and click Save to complete the integration.

OpenAI Configuration with the API Secret Key field and the Save button

📂 Upload Business Data for Chatbot Training

Go to Vector Stores Tab
After connecting OpenAI, go to the Vector Stores/Datasets tab in WhautoChat.

Create a Vector Store

  • Click + Add Vector Store
  • Enter a name for reference (e.g., FAQs, Product Docs, etc.).

Vector Stores / Datasets tab with two vector stores and the Add Vector Store button

Upload Files

  • Click the file icon in the Actions column of your vector store, then click + Add File to upload documents containing your business information.
  • Supported formats: PDF, DOC, DOCX, PPTX, TXT, HTML.

These documents will train your AI chatbot to give accurate, context-aware answers.

📌 Note: This data helps power your Customer Support & Lead Qualification AI Chatbots to respond instantly, 24/7, using your own content. Need help setting up your AI chatbot? 👉 Click here for the AI Chatbot Setup Guide

Security & Best Practices​

  • Keep your API key private and never share it publicly.
  • Monitor usage and costs in your OpenAI dashboard.
  • Rotate your API key periodically for security.

Troubleshooting​

  • If you encounter errors, double-check your API key and permissions.
  • Review OpenAI’s status page for outages: https://status.openai.com/
  • Contact WhautoChat support if issues persist.
Need Help?

For detailed setup help, refer to the official OpenAI documentation or contact our support team at [email protected].